Refund Policy

Introduction

At VibeMV, we strive to provide the best AI music video creation experience. We understand that sometimes things don't work out as expected. This Refund Policy outlines your rights and our obligations regarding refunds and cancellations.

Subscription Cancellations

You may cancel your subscription at any time from your account settings.

• Effect of Cancellation: Your cancellation will take effect at the end of your current billing period.
• Access: You will retain access to all paid features until your subscription period ends.
• No Partial Refunds: We do not provide refunds or credits for any partial subscription periods or unused service time.

Refund Eligibility

14-Day Money-Back Guarantee (New Users)

If you are a new subscriber and are not satisfied with our service, you may request a full refund within 14 days of your initial purchase, provided that:

• You have not generated more than 3 videos.
• You have not violated our Terms of Service.

To request a refund, please contact our support team at support@vibemv.app with your order details.

Technical Issues

If you experience technical issues that prevent you from using our service, and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a prorated refund.

Non-Refundable Items

The following are non-refundable:

• Monthly subscriptions after the 14-day window.
• Annual subscriptions after 14 days.
• One-time credit purchases that have been partially used.

How to Request a Refund

To request a refund:

1. Contact us at support@vibemv.app.
2. Include your account email and transaction ID.
3. Briefly explain the reason for your request.

We will review your request and notify you of the approval or rejection of your refund within 5-7 business days.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Techila AI, LLC 30 N Gould St Ste R Sheridan, WY 82801 United States

• Email: support@vibemv.app